Even the most carefully governed AI systems can fail. Whether it’s an inaccurate output, a policy violation, or a public complaint, agencies must respond swiftly, transparently, and defensibly.
The Incident Response SOP gives your agency a field-tested playbook for managing AI-related incidents. From triage to investigation to public disclosure, this SOP ensures your team follows a clear, legally sound process — and documents every step for audit and accountability.
It aligns with ClearCouncil’s broader AI governance framework and is recommended for all agencies deploying Medium and High Risk AI systems.
What's Inside
- Definitions of AI-related incidents
- 7-step response framework: report, triage, investigate, correct, disclose, document, review
- AI Incident Report Form (Appendix F)
- Roles and responsibilities for oversight, PIO, legal, and IT
- Public and internal communication protocols
- Retention and review requirements for compliance
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